Gartner Information Technology Research

Transform Frontline Worker Computing With a Product-Oriented Focus

Published: 21 February 2020

ID: G00450912

Analyst(s): Leif-Olof Wallin, Daniel Betts

Summary

Combining and orchestrating existing infrastructure technologies can make frontline worker computing a disruptive force. I&O leaders should take an agile, iterative approach to deploying technologies like remote expert guidance, immersive workflow and safety monitoring to improve business outcomes.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Implement Use Cases With the Greatest Potential Impact on Frontline Worker KPIs
    • Remote Expert Guidance
    • Immersive Workflow Creation/Hands-Free Workflow
    • Safety/Health Monitoring
    • Immersive Technology for Worker Training
  • Engage HR, Legal and Union Leaders to Consider a Variety of Perspectives
  • Establish a Replacement Strategy and a Fallback Solution by Creating Dedicated Teams to Own the Technology

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