Published: 25 February 2020
Summary
Organizations seeking to increase staff productivity through transformed workplace operations will start from different levels of maturity with widely varying user needs. Sourcing, procurement and vendor management leaders can use this research to evaluate 17 leading providers against key use cases.
Included in Full Research
- Critical Capabilities Use-Case Graphics
- Vendors
- Accenture
- Atos
- Capgemini
- Cognizant
- Computacenter
- DXC Technology
- EVRY
- Fujitsu
- Getronics
- HCL Technologies
- IBM
- NTT DATA
- Ricoh
- Stefanini
- TCS
- Unisys
- Wipro
- Context
- Product/Service Class Definition
- Critical Capabilities Definition
- Remote Support
- Alternative Support Models
- Endpoint Support
- Flexible Compute Capacity
- Use Cases
- Service Desk Support
- End-User Device Support
- Digital Workplace Enablement
- Vendors Added and Dropped
- Critical Capabilities Rating