Gartner Information Technology Research

The Evolution of Healthcare Consumer Engagement Hub Architecture

Published: 25 February 2020

ID: G00464361

Analyst(s): Mark E. Gilbert


Healthcare organizations strive to increase consumer engagement, but they struggle with creating a longitudinal view of individuals. CIOs should use the healthcare consumer engagement hub framework to connect systems, create longitudinal insights and successfully engage consumers.

Table Of Contents


  • The Genesis of the Engagement Hub Architectural Framework
    • Cross-Industry Best Practices for Longitudinal Engagement
  • Why Healthcare Engagement Is Unique
  • Why Consumer Engagement Matters — Global Considerations
  • The Healthcare Consumer Engagement Hub’s Architectural Framework
  • How to Get Started

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