Gartner Research

Vendor Rating: Microsoft

Published: 25 February 2020

ID: G00389199

Analyst(s): Ed Anderson , Donald Feinberg , Thomas Bittman , Neil MacDonald , David Ackerman , Tuong Nguyen , Stephen Kleynhans , Dolores Ianni , Jeffrey Mann , Christian Hestermann , Rita Sallam , Mark Paine , Adnan Zijadic , Jason Wong , Stephen White , Adam Woodyer , Paul Rabinovich , Bern Elliot , Thomas Murphy , Julian Poulter , Eric Goodness


Microsoft’s transformation to a cloud service powerhouse positions the company for continued growth. Microsoft’s customers should embrace Microsoft’s cloud offerings, and begin the adoption of its next-generation AI, analytics, IoT, and edge computing solutions.

Table Of Contents

Overall Rating

  • Overall Rating: Positive

Detailed Rating

  • Product/Service: Positive
  • Support/Account Management: Variable
  • Pricing Structure: Variable
  • Technology/Methodology: Strong
  • Strategy: Strong
  • Corporate Viability: Strong
    • Financial: Strong

Additional Analyst Insights

  • Artificial Intelligence
  • Analytics
  • Business Applications
    • CRM
    • ERP
  • Client Operating Systems
  • Cloud Platform
  • Content, Collaboration and Communications
  • Data Center Infrastructure
  • Data Management
  • Developer Tools and Programs
  • Gaming
  • Hardware
  • Identity and Access Management
  • Immersive Technologies
  • Internet of Things
  • Mobile and Multiexperience Development
  • Partners and Channels
  • Security
  • Services and Support

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