Gartner Research

Product Managers Should Incorporate Human Factors in IoT Solution Design and Development for Smart Cities

Published: 25 February 2020

ID: G00465564

Analyst(s): Milly Xiang


Success of smart city projects depends on more than technology. Many stakeholders will need to experience benefits if the system is to succeed. Product managers must incorporate human factors as an integral part of the solution development to deliver an excellent end-to-end experience.

Table Of Contents
  • Impacts


  • Garbage In, Garbage Out — Lessons From IoT-Enabled Waste Management Projects

Impacts and Recommendations

  • Some IoT Solutions in Smart Cities Encounter a Major Issue of Underutilization Due to Non-User-Friendly Design, Which May Lead to One-Off Projects With No Substantial Revenue Stream
  • Failure to Account for Unequal Access to Connectivity and Lack of Skills to Fully Utilize IoT-Enabled Citizen Services May Result in Deployments That Widen the Social and Digital Divide in the Community
  • Technological Advancements Lead to Users’ Expectations of, and Interaction With, Products and Services Evolving Rapidly, Making It Challenging for Product Managers to Keep Up With New UX Requirements

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