Gartner Information Technology Research

Telecommunications Expense Management Experiences

Published: 26 February 2020

ID: G00467461

Analyst(s): Consult the Board Research Team


This summary features inputs from 19 members regarding their experiences with telecommunications expense management (TEM) solutions. It discusses members' viewpoints on various TEM dimensions – types of TEM solutions used, key suppliers, and the satisfaction level with current solutions. The summary concludes by examining whether members' TEM solutions integrate with ServiceNow and their satisfaction with this integration feature.

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