Gartner Information Technology Research

Critical Capabilities for Managed Workplace Services, North America

Published: 26 February 2020

ID: G00389255

Analyst(s): Daniel Barros , Mark Ray , Stephanie Stoudt-Hansen , Tobi Bet


Organizations seeking to enable staff engagement through transformed workplace operations will start from different levels of maturity with widely varying needs. Sourcing, procurement and vendor management leaders can use this research to evaluate 20 leading providers against specific use cases.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Atos
    • Bell Techlogix
    • Capgemini
    • Cognizant
    • CompuCom
    • DXC Technology
    • Genpact
    • HCL Technologies
    • IBM
    • Infosys
    • Insight
    • Long View
    • NTT DATA
    • Pomeroy
    • Stefanini
    • TCS
    • TEKsystems
    • Unisys
    • Wipro
    • Zensar
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Remote Support
    • Alternative Support Models
    • Endpoint Support
    • Flexible Compute Capacity
  • Use Cases
    • Service Desk Support
    • End-User Device Support
    • Digital Workplace Enablement
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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