Gartner Research

Assess Whether Microsoft Teams Meets Your Telephony Needs

Published: 27 February 2020

ID: G00451338

Analyst(s): PANKIL SHETH , Rafael Benitez


Organizations planning to migrate to cloud-based UC services often invest in Microsoft Office 365. But application leaders must review the pros and cons of Microsoft Teams in this research to determine whether its telephony capabilities meet their organization’s requirements.

Table Of Contents
  • Key Challenges



  • List Required Features and Check Whether Microsoft Teams Offers Them
  • Limit Integration of Teams With Contact Center to a Basic Level or Do Not Integrate at All
  • Use Microsoft Call Quality Dashboard and Call Analytics to Evaluate the Performance of Microsoft Teams

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