Gartner Research

Assess Whether Microsoft Teams Meets Your Telephony Needs

Published: 27 February 2020

ID: G00451338

Analyst(s): PANKIL SHETH, Rafael Benitez

Summary

Organizations planning to migrate to cloud-based UC services often invest in Microsoft Office 365. But application leaders must review the pros and cons of Microsoft Teams in this research to determine whether its telephony capabilities meet their organization’s requirements.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • List Required Features and Check Whether Microsoft Teams Offers Them
  • Limit Integration of Teams With Contact Center to a Basic Level or Do Not Integrate at All
  • Use Microsoft Call Quality Dashboard and Call Analytics to Evaluate the Performance of Microsoft Teams

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.