Gartner Information Technology Research

Case Study: The Estée Lauder Companies Is Transforming Its IT Services Sourcing for Digital Delivery

Published: 27 February 2020

ID: G00465199

Analyst(s): Alan Stanley , Neil Barton


The Estée Lauder Companies (ELC) is radically transforming its IT services sourcing strategy to enable its digital direction. Sourcing, procurement and vendor management leaders can use the lessons in this case study to support the digital aspirations of their business.

Table Of Contents


  • ELC Overview
  • Case Study: A Transformative Approach
    • Business Alignment Through a Product and Platform Model
    • Hybrid Approach to Sourcing
    • Collaborative Sourcing Through Requests for Solution
  • Lessons Learned

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