Gartner Information Technology Research

Predicts 2020: Digital Adoption Drives People, Process and Technology Disruption in Application Services

Published: 27 February 2020

ID: G00464471

Analyst(s): Allan Wilkins, Katie Gove, Alan Stanley, Jim Longwood, Jaideep Thyagarajan, Gilbert van der Heiden, Brett Sparks, Gunjan Gupta

Summary

High demand for application services to support growth in digital technology adoption will cause resource challenges and require changes in modes of delivery. Sourcing, procurement and vendor management leaders must plan for disruption as they source and contract for digital application services.

Table Of Contents

Analysis

  • What You Need to Know
  • Strategic Planning Assumptions
  • A Look Back

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