Gartner Information Technology Research

Predicts 2020: Digital Adoption Drives People, Process and Technology Disruption in Application Services

Published: 27 February 2020

ID: G00464471

Analyst(s): Allan Wilkins , Katie Gove , Alan Stanley , Jim Longwood , Jaideep Thyagarajan , Gilbert van der Heiden , Brett Sparks , Gunjan Gupta


High demand for application services to support growth in digital technology adoption will cause resource challenges and require changes in modes of delivery. Sourcing, procurement and vendor management leaders must plan for disruption as they source and contract for digital application services.

Table Of Contents


  • What You Need to Know
  • Strategic Planning Assumptions
  • A Look Back

Gartner Recommended Reading

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.