Gartner Research

How Business and IT Leaders View Performance Against Goals: An Analysis for Retail Banking Business Leaders

Published: 28 February 2020

ID: G00716357

Analyst(s): Financial Services Business Leader Research Team

Summary

Business line and IT leaders in financial services prioritize similar organizational goals but have different views on how they perform against these goals. Retail banking leaders can use this analysis to benchmark IT leaders’ and other business leaders’ achievement of important goals.

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