Gartner Information Technology Research

General Manager Insights: UCaaS Provisioning Models — Positioning the UC Portfolio for Long-Term Success

Published: 28 February 2020

ID: G00464923

Analyst(s): Megan Fernandez , Daniel O'Connell


Technology general managers in charge of unified communications as a service must mitigate long-term risks with internal resource options as well as by provisioning model opportunities to plan successful UCaaS portfolio delivery.

Table Of Contents


  • Traditional Platform Models
    • Premises-Based UC Hosted and Managed
    • First-Generation Cloud: Third-Party Platforms
  • Second-Generation UCaaS Models
    • Native UCaaS Platform Providers
  • Competitive Growth Assumptions
  • Private Cloud/Private UCaaS Outlook
    • Recommendation
  • First-Generation UCaaS Outlook
    • Recommendation
  • Second-Generation UCaaS Outlook
    • Recommendation

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