Gartner Research

Key Trends and Considerations for Freight Audit and Payment

Published: 03 March 2020

ID: G00465746

Analyst(s): Oscar Sanchez Duran , Brock Johns , Bart De Muynck


Freight audit and payment providers continue to explore technology capabilities to provide new value-added services and modernize their service product offerings. Supply chain technology leaders should use this research when considering investing in freight audit and payment providers.

Table Of Contents


  • Consideration No. 1: Differences in FAP Provider Type and Services Offered
  • Consideration No. 2: Differences in FAP Maturity Across Global Regions
  • Consideration No. 3: Variations in FAP Automation and Flexibility
    • Large vs. Small Shippers
    • Shippers vs. 3PLs
  • Consideration No. 4: Operational Trends Driving Increased Adoption of FAP
    • The Continuous Need to Further Reduce Costs
    • Going Digital — Obtaining Insights From Freight Invoice Data of Your Supply Chain
  • Consideration No. 5: Technology Trends Driving Increased Adoption of FAP
    • Further Investment in Advanced Analytics Capabilities
    • Expansion of Technology Offering With Rate Management Capabilities
    • Network Optimization Through Current and Historical Data Analysis on Operational and Financial Processes
    • Increased Importance of Advanced Payment and Quick-Pay Capabilities
    • Further Initiatives in Smart Contracts Through Blockchain Technology in Supply Chain

Gartner Recommended Reading

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.