Gartner Information Technology Research

Government Portals Need to Evolve Now or They Won’t Satisfy Anyone

Published: 03 March 2020

ID: G00717644

Analyst(s): Bill Finnerty, Dean Lacheca

Summary

Government portals often lack flexibility and fail to meet the needs of a digital society. CIOs must rethink their portal strategy and evolve their approach to delivery by engaging new skills, technologies and partners to deliver the next generation of multichannel, citizen-centric portals.

Table Of Contents

Overview

Introduction

Analysis

Gartner Recommended Reading

Notes

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.