Gartner Information Technology Research

How to Address ‘Run the Business’ IT in Strategic Planning

Published: 03 March 2020

ID: G00466212

Analyst(s): Noah Rosenstein , Richard Hunter


IT’s “run the business” mission is as integral to strategy as its mission to support change, but CIOs struggle to express the value of run-the-business IT in strategy and strategic plans. In this research, we discuss how to position the value of run-the-business IT in strategic terms.

Table Of Contents
  • Key Challenges



  • Frame Run-the-Business IT Investments in Your Strategy in Terms of Capacity and Capability for Present and Future Business Operations
    • Express the Value of Mission 1 in Terms of Price for Performance
    • When Discussing Strategy for Mission 1, Lead With Performance, Not Price
    • Frame Capacity and Capability in Terms of Scale and Unit Costs
  • Position Run-the-Business Initiatives or Investments in Your Strategic Plan as One Part of the Overall I&T Investment Portfolio Necessary to Execute the Strategy
    • Create Investment Portfolios for Continuous Improvement of Ongoing Operations Alongside Separate Portfolios Aimed at Enterprise Goals for Change
    • We Repeat: Indirect Value Has Plenty of Value

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