Gartner Information Technology Research

Survey Analysis: General Manager 2020 Business Priorities and Effectiveness

Published: 03 March 2020

ID: G00464250

Analyst(s): Mark McDonald , Derry Finkeldey


Technology general managers have a clear focus on revenue growth. They intend to grow by relying on individuals on their team, rather than building sustainable organizational capabilities. Consequently, technology general managers are at risk of winning now while eroding future competitiveness.

Table Of Contents

Survey Objective

Data Insights

  • A Complex Backdrop of Change
  • Revenue Is the Focus in the Face of Complexity
  • Everything Matters to the General Manager
    • Effectiveness: The Means for Success
    • Effectiveness Influences Growth Attitudes and Abilities
  • Build Effectiveness: Create Connections Among People, Products and the Organization
    • Great People Build Great Products — Effective Teams
    • Great Products Connect With Customers and Beat the Competition — Effective Products
    • Bring People and Products Together — Organizational Connections
  • Spend Time “on” the Business to Produce Results “in” the Business
  • Conclusion: Getting a Fuller Picture
  • Methodology
    • Respondent Demographics


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