Gartner Research

Turn Conflict From a Negative to a Positive on Your Team

Published: 05 March 2020

ID: G00342541

Analyst(s): De'Onn Griffin , Christie Struckman


While conflict is inevitable in the workplace, leaders often avoid conflict and try to resolve it as quickly as possible without realizing its opportunities. CIOs can leverage leadership approaches to mediate employee conflict, resolve conflicts and produce better outcomes.

Table Of Contents
  • Key Challenges



  • Follow an Effective Conflict Resolution Process
    • Identify the Conflict Type
    • Determine the Most Effective Starting Leadership Role
    • Facilitate the Conflict With All the Affected Parties
  • Proactively Develop the Competency to Engage in Healthy Conflict
    • Set the Expectation That Conflicts Needs to Be Resolved
    • Introduce Healthy Conflict to Practice Managing Conflict
  • Action Plan for CIOs

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