Gartner Research

Turn Conflict From a Negative to a Positive on Your Team

Published: 05 March 2020

ID: G00342541

Analyst(s): De'Onn Griffin, Christie Struckman

Summary

While conflict is inevitable in the workplace, leaders often avoid conflict and try to resolve it as quickly as possible without realizing its opportunities. CIOs can leverage leadership approaches to mediate employee conflict, resolve conflicts and produce better outcomes.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Follow an Effective Conflict Resolution Process
    • Identify the Conflict Type
    • Determine the Most Effective Starting Leadership Role
    • Facilitate the Conflict With All the Affected Parties
  • Proactively Develop the Competency to Engage in Healthy Conflict
    • Set the Expectation That Conflicts Needs to Be Resolved
    • Introduce Healthy Conflict to Practice Managing Conflict
  • Action Plan for CIOs

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.