Gartner Research

Maturity Model for Digital Commerce Applications

Published: 05 March 2020

ID: G00466314

Analyst(s): Sandy Shen


Organizations should understand the current state of their digital commerce operations and roadmaps to digital business. Application leaders can use the maturity model for digital commerce applications to engage stakeholders, agree on the assessment and develop roadmaps to higher levels of maturity.

Table Of Contents


  • Overview of the Maturity Model
  • Description of the Maturity Model
    • Level 1: Starting
    • Level 2: Scaling
    • Level 3: Optimizing
    • Level 4: Evolving
    • Level 5: Transforming
  • How to Perform a Digital Commerce Maturity Assessment

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