Gartner Information Technology Research

Market Guide for Digital-Business-Ready POS Applications for Tier 1 Quick-Service Restaurants

Published: 05 March 2020

ID: G00464795

Analyst(s): Max Hammond , Joanne Joliet


Quick-service restaurant point of sale continues its transition to a customer-centric platform designed to support new ways of engaging with consumers through new business models. CIOs of Tier 1 QSRs can use this guide to understand the variety of available solutions.

Table Of Contents

Market Definition

  • Market Description
    • Inventory and Recipe Management
    • Loyalty and Rewards
    • Delivery and Dispatch
    • Workforce Management
    • Reporting and Analytics

Market Direction

Market Analysis

  • Capabilities Operators to Transform From Traditional Multichannel to Unified Commerce
    • Mobility
    • Digital Payments
    • AI Integration
    • Kitchen Display System
    • Vendor Collaboration
    • Support and Services

Representative Vendors

  • Market Introduction

Market Recommendations

Gartner Recommended Reading

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