Gartner Research

Selecting the Best External Calling Option for Microsoft Teams

Published: 06 March 2020

ID: G00348957

Analyst(s): Rafael Benitez , Lisa Pierce , PANKIL SHETH


Organizations adopting Microsoft Teams have several PSTN connectivity options. Application leaders responsible for UC need to determine whether to implement Microsoft Teams PSTN connectivity through a telecom provider or through Microsoft Calling Plans, given their circumstance and preferences.

Table Of Contents
  • Key Challenges



  • Examine the Available PSTN Connectivity Options for Microsoft Teams
  • Select Between Microsoft Calling Plans and BYO Telco
  • Choose the Best BYO Telco Option

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