Gartner Research

Selecting the Best External Calling Option for Microsoft Teams

Published: 06 March 2020

ID: G00348957

Analyst(s): Rafael Benitez, Lisa Pierce, PANKIL SHETH

Summary

Organizations adopting Microsoft Teams have several PSTN connectivity options. Application leaders responsible for UC need to determine whether to implement Microsoft Teams PSTN connectivity through a telecom provider or through Microsoft Calling Plans, given their circumstance and preferences.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Examine the Available PSTN Connectivity Options for Microsoft Teams
  • Select Between Microsoft Calling Plans and BYO Telco
  • Choose the Best BYO Telco Option

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