Gartner Information Technology Research

Ignition Guide to Creating a Customer Service Effort Survey

Published: 09 March 2020

ID: G00718721

Analyst(s): Customer Service and Support Research Team

Summary

This guide provides tools and advice to help customer service and support leaders design and deploy a customer service effort survey. This will allow service organizations to obtain meaningful data about pain points in the customer service journey directly from customers.

Table Of Contents

Overview

Steps

Recommended by the Authors

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