Gartner Research

SOAR: Assessing Readiness Through Use-Case Analysis


Security operations can always benefit from more efficiency, and organizations are exploring SOAR as a potential solution. This research helps security and risk management technical professionals determine if a SOAR platform is the right choice when adding automation to their security operations.

Published: 10 March 2020

ID: G00464879

Analyst(s): Eric Ahlm Augusto Barros Michael Clark

Table Of Contents


  • Defining SOAR
    • The Four Core Engines of SOAR
    • Workflow and Collaboration Engine
    • Ticket and Case Management Engine
    • Orchestration and Automation Engine
    • Threat Intelligence Management Engine
  • Prerequisites and Dependencies for SOAR
    • Operational Metrics
    • Defined Processes
    • Trained Operators
    • Documented Workflow
    • Supported Technology Integrations
  • Architecting the Inception of Security Automation
  • SOAR Use-Case Examples
    • SIEM Alert Handling (Team: Alert and Triage)
    • Phishing Email and Other Suspicious Email Response (Team: Incident Reponses)
    • Intelligence Management (Team: Threat Intelligence)
    • Compliance Tracking (Team: Corporate Governance and Compliance)
    • Running Consistent and Collaborative Incident Response (Team: IR)
    • Security Incident Case Enrichment (Team: IR)
  • Putting It All Together: A SOAR Assessment Company Example
    • SOAR Justification Example: XYZ Corp. Quick Facts
    • SOAR for Phishing Use-Case Justification Example
  • Strengths
  • Weaknesses


  • Demystify and Socialize the Limits and Real Possibilities of Security Automation
  • Choose a Candidate Use Case
  • Check Dependencies
  • Use Ideal Operational Metrics as SOAR Design Requirements
  • Evaluate SOAR Platforms Against Specific Metrics
  • Create a Justification Report of Both Hard and Soft Values

Gartner Recommended Reading

Already a Gartner client?

Become a Client

This research is reserved for paying clients. Speak with a Gartner specialist to learn how you can access this research as a client, plus insights, advice and tools to help you achieve your goals.

Contact Information

All fields are required.

By clicking the "Submit" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Experience Information Technology conferences

Join your peers for the unveiling of the latest insights at Gartner conferences.

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.