Gartner Research

Top 10 Strategic Technology Trends for 2020: Multiexperience

Published: 10 March 2020

ID: G00450636

Analyst(s): David Cearley , Van Baker , Jason Wong , Brian Burke


The way we perceive and interact with the digital world is shifting to a multisensory, multidevice experience with multimodal touchpoints. Enterprise architecture and technology innovation leaders must identify opportunities that impact the business and guide implementations.

Table Of Contents


  • Why Multiexperience Is a Top 10 Trend
    • Where Multiexperience Fits in the Top 10
  • The Multisensory, Multidevice, Multitouchpoint Environment
  • Immersive Experiences
  • Conversational Experiences
    • Conversational Platforms
  • Multiexperience Development Platforms
  • Actions
  • Appendix: The Other Top Strategic Technology Trends for 2020

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