Gartner Information Technology Research

Market Insight: Unleash the Potential of AI in Telecom 5G Era

Published: 11 March 2020

ID: G00418321

Analyst(s): Peter Liu , Amresh Nandan


CSPs see artificial intelligence as a significant opportunity for major and measurable gains in business value. This research guides TSP product managers in the most promising opportunities for artificial intelligence in the CSP domain and how to deliver AI capabilities to meet those opportunities.

Table Of Contents


  • Recognize the Sources of AI Business Value
    • Transforming Customer Experience
    • Improve Business Decision and Process
    • Achieve Operational Excellence

Background and Context

The Impact

  • Leverage Artificial Intelligence to Transform 5G Customer Experience
  • Key Opportunities That Leverage AI to Transform Customer Experience
    • The Rise of Conversational Agent and Conversational AI Platform
  • Leverage Artificial Intelligence to Improve 5G Sales and Marketing Activities
    • Key Opportunities That Leverage AI to Transform Business Performance and Process
  • Leverage Artificial Intelligence to Achieve 5G Operational Efficiency and Automation
    • Key Opportunities That Leverage AI to Achieve 5G Operational Excellence


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