Gartner Information Technology Research

Technology Trends in Service and Support

Published: 13 March 2020

ID: G00717952

Analyst(s): Customer Service and Support Research Team

Summary

We surveyed nearly 250 customer service and support leaders about the adoption trends and value of 50 established and emerging service and support technologies. We examine these findings to help you navigate this complex landscape and introduce our Technologies in Service 2020 Bullseye.

Table Of Contents

Recommended by the Authors

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