Gartner Information Technology Research

Customer Loyalty and Digital Engagement Strategy: An Interview With JEA’s Kerri Stewart

Published: 13 March 2020

ID: G00716308

Analyst(s): Customer Service and Support Research Team

Summary

In this interview in our customer service and support leaders series, Kerri Stewart, chief customer officer at JEA, discusses the role of customer loyalty and engagement in JEA’s journey toward self-service dominance.

Table Of Contents

About Kerri Stewart, Chief Customer Officer, JEA

Recommended by the Authors

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