Gartner Research

Three Things Retailers Must Focus on in 2020 — Stores, Digital and Sustainability

Published: 13 March 2020

ID: G00467121

Analyst(s): Tom Enright , Thomas O'Connor


Retailers continue to experience challenges integrating their store and online operations, developing expertise with AI technology and advancing sustainability initiatives. This research provides supply chain leaders with insights into these key focal points from the NRF 2020: Retail’s Big Show.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Retailers Need to Develop Realistic and Benefit-Adding Use Cases for AI and ML in Their Supply Chain Operations
  • The Focus on Creating Sustainable SC Operations Is Accelerating but Requires Investment and Publicity to Drive It Forward

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