Gartner Research

2020 Retail Digital Transformation and Innovation Trends

Summary

Retail success hinges on digital transformation of physical stores and the ability to use data prescriptively across the retail ecosystem. CIOs can use these trends to identify how emerging technologies align and support customers’ expectations while reducing costs and growing top-line revenue.

Published: 16 March 2020

ID: G00719385

Analyst(s): Kelsie Marian ,  Max Hammond ,  Joanne Joliet ,  Robert Hetu

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