Gartner Research
2020 Retail Digital Transformation and Innovation Trends
Summary
Retail success hinges on digital transformation of physical stores and the ability to use data prescriptively across the retail ecosystem. CIOs can use these trends to identify how emerging technologies align and support customers’ expectations while reducing costs and growing top-line revenue.
Published: 16 March 2020
ID: G00719385
Analyst(s): Kelsie Marian , Max Hammond , Joanne Joliet , Robert Hetu
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