Gartner Information Technology Research

China Summary Translation: 'Use Wearable Technology to Enhance Frontline Worker Productivity: Field Service Management'

Published: 18 March 2020

ID: G00466128

Analyst(s): Roger Sheng, Leif-Olof Wallin


New/emerging wearable technology has the biggest potential for field service management. I&O leaders responsible for wearable computing should evaluate how remote expert guidance, immersive workflow, safety monitoring and immersive training can significantly increase these users’ business value.

Table Of Contents



Use Wearable Technology to Enhance Frontline Worker Productivity: Field Service Management

  • Key Challenges



  • Work With Line of Business (LOB) Leaders to Create a Business Case Used to Decide What Use Cases to Prioritize
  • Pilot New Technology With Business Leaders and Plan for Frequent Equipment Swaps Due to Rapid Maturation and Innovation
  • Architect Solutions to Modularize and Minimize HW Dependencies, Facilitating Vendor Replacement and Moving to Newer Models
  • Work With LOBs and HR to Incentivize Employees to Create a Plan to Smooth Culture Change and Change the Way Users Work

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