Gartner Research

Gartner Peer Insights ‘Lessons Learned’: Implementing Enterprise Information Archiving Software

Published: 19 March 2020

ID: G00428618

Analyst(s): Peer Contributors


EIA software comprise products and solutions for archiving user messaging content, such as email, instant messaging, SMS/text, files, business and public social media data, and voice and website data. I&O leaders can learn from their peers’ implementation experience shared on Gartner Peer Insights.

Table Of Contents


Peer Lessons Learned

  • Lesson 1: Identify Your Organization’s Needs and Adopt EIA Early On
  • Lesson 2: Thoroughly Evaluate Different EIA Software Providers by Conducting Interactive Demo Sessions
  • Lesson 3: Build a Comprehensive Data Retention Policy Prior to Implementation
  • Lesson 4: Train End Users and Internal Resources to Ensure Smooth Implementation
  • Lesson 5: Create a Detailed Implementation Plan and Work With an Expert Implementation Team
  • Methodology

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