Gartner Information Technology Research

5 Actions to Manage Outsourced Service Impacts Due to Coronavirus and COVID-19

Published: 19 March 2020

ID: G00722531

Analyst(s): David Groombridge , Brett Sparks , Stephanie Stoudt-Hansen


The rapid spread of the coronavirus (the virus that causes COVID-19) across many countries has the potential to affect the delivery of outsourced IT services. Sourcing, procurement and vendor management leaders must act immediately through five key actions to minimize the impact to their businesses.

Table Of Contents



Impacts and Recommendations

Gartner Recommended Reading

Note 1: Force Majeure

Note 2: Free Offers From Providers

Note 3: Automated Monitoring of Impacts

Note 4: Evidence for Force Majeure Claims

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