Gartner Research

Maverick*Research: Building a Fluid, Configurable Workforce? You Need a Talent Loyalty Program

Published: 20 March 2020

ID: G00465114

Analyst(s): Lily Mok


The future of work disrupts traditional workforce models and employment relationships. This research explores the design of a talent loyalty program to incentivize loyalty and high performance from an increasingly fluid workforce. (Maverick research exposes unconventional thinking and advice.)

Table Of Contents
  • Specific Maverick Caution
  • Maverick Findings
  • Maverick Recommendations

*Maverick Research


  • The Future of Work Demands a Fluid, Configurable Workforce
    • Agile, Multidisciplinary Teams Become Mainstream for Building Digital Capabilities
    • The Rise of Gig and Alternative Work Models for Agility and Adaptability
  • The Next-Generation Workforce Expects Flexibility and Personalization of Career Experience and Rewards
  • Reconfigure Your Talent Management and Reward System to Attract and Retain a Loyal and High-Performing Workforce
    • Deconstruct Jobs and Build Robust Talent Profiles
    • Move to Talent Marketplaces to Enable Agile Talent Management
    • Price for the Value of People and Work Outcome/Performance
    • Use Loyalty Points to Incentivize for High Engagement and Performance
  • Call to Action for CIOs

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