Published: 20 March 2020
Analyst(s): Mentor Cana, Pablo Arriandiaga, Amresh Nandan, Neil Osmond, Gaspar Valdivia, Neil Rickard, Ted Chamberlin, Peter Liu
CSPs are facing a daunting task in coping with a wide range of disruptive changes created by COVID-19. We advise CSP CIOs how to identify and prioritize critical internal and customer-facing operations and initiatives that require fast and immediate response.
Communications service providers (CSPs) provide critical networking infrastructure and fundamental communications capabilities for society. As such, in the strenuous conditions created by COVID-19, communications are critical. CSPs are tasked with maintaining their operations while also supporting increased demand for services from governments, emergency services and customers (enterprise and consumers).
In this short video, we address the following key solution delivery impacts for CSP CIOs implementing a COVID-19 Fast Response Plan:
Emergency services and government operations
Partner and vendor relationship
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