Gartner Research

Video: COVID-19 Fast Response Plan for CSP CIOs

Published: 20 March 2020

ID: G00723274

Analyst(s): Mentor Cana, Pablo Arriandiaga, Amresh Nandan, Neil Osmond, Gaspar Valdivia, Neil Rickard, Ted Chamberlin, Peter Liu


CSPs are facing a daunting task in coping with a wide range of disruptive changes created by COVID-19. We advise CSP CIOs how to identify and prioritize critical internal and customer-facing operations and initiatives that require fast and immediate response.


Communications service providers (CSPs) provide critical networking infrastructure and fundamental communications capabilities for society. As such, in the strenuous conditions created by COVID-19, communications are critical. CSPs are tasked with maintaining their operations while also supporting increased demand for services from governments, emergency services and customers (enterprise and consumers).

In this short video, we address the following key solution delivery impacts for CSP CIOs implementing a COVID-19 Fast Response Plan:

    Emergency services and government operations

    Enterprise solutions

    Consumer services

    Internal operations

    Partner and vendor relationship

See “Respond, Manage and Prepare for the Impact of Coronavirus.”

  • COVID-19 Fast Response Plan for CSP CIOs

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