Gartner Information Technology Research

Healthcare Providers and COVID-19: Resources CIOs Can Use Right Now

Published: 21 March 2020

ID: G00722892

Analyst(s): Barry Runyon, Sharon Hakkennes, Mark E. Gilbert, Mike Jones, Laura Craft, Sachin Dev, Jeff Cribbs, Mandi Bishop


Healthcare providers are on the front lines of the COVID-19 pandemic, faced with treating severe cases while maintaining essential clinical services with increasingly critical staff shortages. This video details tools CIOs can deploy immediately to support their organizations’ pandemic response.


In a few short months, the COVID-19 novel coronavirus outbreak has significantly affected global economies, policies and society in general. Since the outbreak occurred so quickly, the window of opportunity for preventing and containing pandemic-related risks to the healthcare provider business and operating model is now closed. Many organizations are now actively dealing with the delay phase, the realities of increased demands on and reprioritization of services. In addition, critical supply chains, staffing pools and reimbursement models are being tested and disrupted as a result of the wider impact on people, business and society.

This video offers provider CIOs a near-term approach and tools they can apply right now to support emergency response and operations.

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