Gartner Research

Supply Chain Benchmarking Helps Leaders to Initiate and Sustain Performance Improvement Over Time

Published: 23 March 2020

ID: G00467352

Analyst(s): Kimberly Becker


Gartner’s benchmarking service provides a comparison of key metrics against high-performing industry peers with similar operating models. This note sets out how supply chain leaders can use benchmarking alongside the Hierarchy of Supply Chain Metrics to improve E2E processes and customer outcomes.

Table Of Contents
  • Key Challenges



  • Benchmarking E2E Supply Chain Performance
  • Identify Interdependencies and Appropriate Trade-Offs Among Metrics
    • Forecast Error, Finished Goods Inventory and Perfect Order
    • Supplier On-Time, Supplier Quality and Inventory Levels
    • Forecast Error, Plant Utilization and Inventory
  • Evaluate Initiatives That Will Improve E2E Supply Chain Performance

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