Gartner Research

Retailers Seek to Mitigate Disruption From COVID-19 and Identify Emerging Opportunities

Published: 25 March 2020

ID: G00720466

Analyst(s): Thomas O'Connor, John Johnson

Summary

The global outbreak of COVID-19 is driving huge swings in demand across retail as businesses selling necessities experience a surge in sales, while others selling discretionary items face significant revenue reductions. This research sets out key near-term and medium-term actions for retail CSCOs.

Table Of Contents

Overview

Analysis

Impacts and Recommendations

Gartner Recommended Reading

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