Gartner Information Technology Research

Engagements with Managed Service Providers

Published: 25 March 2020

ID: G00467643

Analyst(s): Consult the Board Research Team


This summary contains inputs from 16 members regarding their approaches toward leveraging managed service providers (MSPs). The summary compares the current and planned three-year distribution of members' IT workloads between their internal and external resources. It discusses the IT workload functions that members outsource, spending on MSP engagements, and the potential outcomes and benefits of such engagements.

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