Published: 25 March 2020
Analyst(s): Consult the Board Research Team
This summary contains inputs from 16 members regarding their approaches toward leveraging managed service providers (MSPs). The summary compares the current and planned three-year distribution of members' IT workloads between their internal and external resources. It discusses the IT workload functions that members outsource, spending on MSP engagements, and the potential outcomes and benefits of such engagements.
Guiding Principles on Independence and Objectivity.