Gartner Information Technology Research

How Service Leaders are Responding to COVID-19

Published: 25 March 2020

ID: G00723658

Analyst(s): Customer Service and Support Research Team

Summary

In response to the COVID-19 pandemic, organizations are facing extraordinary circumstances, and are rushing to adapt accordingly. We gathered a cohort of over fifty customer service and support leaders to discuss how they are responding under pressure to this rapid transition.

Table Of Contents

Recommended by the Authors

Endnotes

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