Gartner Information Technology Research

Gartner Peer Insights ‘Lessons Learned’: Implementing Unified Communications as a Service in Midsize Enterprises

Published: 26 March 2020

ID: G00467521

Analyst(s): Peer Contributors


UCaaS is defined as the equipment, software and associated services that facilitate the use of multiple enterprise communications methods. Digital workplace application leaders in MSEs can learn from the implementation experience of their same-sized peers shared on Gartner Peer Insights.

Table Of Contents


Peer Lessons Learned

  • Lesson 1: Ensure Clear Understanding of Your Business Requirements
  • Lesson 2: Compare All Vendors Thoroughly Based on Features and Prices
  • Lesson 3: Comprehensive Integration Plan Key to Success
  • Lesson 4: Involve All Stakeholders and Deploy a Robust Change Management Strategy
  • Lesson 5: Implement a Companywide Training Program for Utmost Service Utilization
  • Methodology

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