Gartner Information Technology Research

Scenario Planning for Customer Service to Navigate Economic Uncertainty

Published: 31 March 2020

ID: G00724368

Analyst(s): Customer Service and Support Research Team

Summary

This research helps customer service and support leaders understand benefits of scenario planning to maintain service’s strategic focus, take advantage of opportunities and plan for potential risks during moments of economic uncertainty and disruption.

Table Of Contents

Recommended by the Authors

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