Gartner Information Technology Research

Enablement Mindset Is the Missing IT Ingredient to Improve Workforce Digital Dexterity and the Employee Experience

Published: 02 April 2020

ID: G00720401

Analyst(s): Dan Wilson, Matthew Cain

Summary

I&O leaders often measure success by system stability and security, ignoring employee use of technology. A hands-off approach not only inhibits adoption, but also often leads to incorrect use. We analyze the impact that enablement can have on digital workplace success.

Table Of Contents

Overview

Analysis

Impacts and Recommendations

Gartner Recommended Reading

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