Gartner Research

Unlock AI Functions in Business Applications

Published: 03 April 2020

ID: G00466311

Analyst(s): Whit Andrews , Duy Nguyen , Arun Batchu


Most business applications have embedded AI, but vendors often fail to demonstrate its practical value to customers. Application leaders can define their vendor selection criteria and successfully deploy business applications that offer AI features.

Table Of Contents
  • Key Challenges



  • Train Business Leaders and Technology Specialists in AI’s Promise Through Strategic Selection and Employment of AI Application Functionality
  • Charter an AI Center of Excellence That Allows Leaders and Workers to Learn From Each Other
    • Share the Impact of AI-Enhanced Business Apps
    • Highlight AI-Enhanced Features in Demos
    • Make it Easy for Everybody Interested in AI to Collaborate
    • Educate Business and Operations Personnel on How to Leverage AI
  • Ask Vendors to Demonstrate How Your Data Will Feed Their Models

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