Gartner Information Technology Research

Gartner Peer Insights ‘Lessons Learned’: Implementing Robotic Process Automation Software

Published: 06 April 2020

ID: G00388431

Analyst(s): Peer Contributors


RPA is a software tool for building scripts to integrate applications via user interface and a control panel to automate repetitive, rule-based tasks. Enterprise architecture and technology innovation leaders can learn from their peers’ implementation experience shared on Gartner Peer Insights.

Table Of Contents


Peer Lessons Learned

  • Lesson 1: Identify Your Organization’s Needs and Adopt RPA Early On
  • Lesson 2: Assess and Structure Internal Processes Before Moving to Vendor Selection; Automate Simpler Processes First
  • Lesson 3: Evaluate Different RPA Software by Conducting POCs; Request for Vendor Support Since the Beginning
  • Lesson 4: Build a Team of Expert Developers From the IT Department and Get Stakeholder Buy-In Before Implementation
  • Lesson 5: Create an Effective Implementation Plan and Hire an Experienced Implementation Partner
  • Methodology

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