Gartner Research

Defining ‘Digital Insurance’ — Still a Buzzword, but Evolving Through Technological and Market Advancements

Published: 08 April 2020

ID: G00719770

Analyst(s): Kimberly Harris-Ferrante , Juergen Weiss


While “digital insurance” was defined years ago, most P&C and life insurers have a variety of approaches to enabling this model. Gartner’s definition gives a foundation for insurance CIOs to prioritize investments and build their roadmaps as both their local market and technology evolve.

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