Gartner Information Technology Research

Effective Change Management in the Age of Rapid Updates

Published: 10 April 2020

ID: G00428604

Analyst(s): Michael Disabato

Summary

The high rate of change in technology and regulatory environments has obsoleted traditional change management processes. Application technical professionals deploying cloud and mobile solutions must monitor frequent vendor communications and determine which ones are relevant for the organization.

Table Of Contents

Problem Statement

  • Employees Are Comfortable With Their Technology, and Less Comfortable With IT’s

The Gartner Approach

The Guidance Framework

  • Prework
    • Add the Cloud Service or Mobility App to the Organization’s Service Catalog
    • Implement a Discovery Process for New Cloud Services and Applications
    • Establish the Release Coordinator Role for Each Service or Application
    • Gain Agreement for Participation of Other Roles in the Change Management Process
  • Step 1: Monitor Key Information Sources for Changes
  • Step 2: Triage Updates and New Features
    • Test to Determine the Impact of a Change
    • Determine the Impact on Functionality That People Use
    • Establish What Internal Changes Need to Occur
    • Use Risk as an Exclusion Criterion
  • Step 3: Assess the Risk of the Update and Prioritize It
  • Step 4: Establish a Communication Process for Rapid Change
    • Sample Change Communications
  • Step 5. Communicate, Implement and Record
    • Determine Communication Needs
    • Determine Training Needs
    • Execute Internal Changes
  • Follow-Up

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